CALL US +1300 767 002

Frequently Asked Questions

Please have a look at the list below of frequently asked questions that be helpful to you. If this does not answer your question, please do not hesitate to get in touch via:

Email: sales@smiffystrade.com.au
Phone: +1300 767 002 (8.30am to 4pm)


Can I come and see Smiffys products?

Do we have Territory Managers?

Do Smiffys offer a drop-ship service?

Do Smiffys offer volume discount?

Do you design your products yourself?

Do Smiffys offer licensed products?

How do I open a Trade account with Smiffys?

How do I ‘log in’?

How do I order my goods online?

What’s the difference between UK Order and Pre Order?

How do I view my previous online orders?

How can I keep up to date with what’s happening with Smiffys?

How do I download Smiffys product images?


Can I come and see Smiffys products?

Smiffys Australia use a 3rd Party Warehouse and unfortunately, we are unable to offer a showroom at this present time for customers to view our products.


Do we have Territory Managers?

We have an Australian Territory Manager/ National Sales Manager responsible for all Smiffys operations in country along with highly dedicated Customer Service Advisors in our Sydney office to ensure all our customers receive the very best customer service. Our staff are ready with helpful advice and knowledge and they strive to make sure your partnership with Smiffys is a success.


Do Smiffys offer a drop-ship service?

At present this isn’t a service which is offered by Smiffys Australia.


Do Smiffys offer volume discount?

We have a volume based price discount on every product so the more you purchase the more you save.

We also offer a tier discount based on yearly spend consisting of 3 different pricing levels.


Do you design your products yourself?

We have offices based in Leeds where our dedicated team of designers create all the designs and costumes you see in the Smiffy’s and Fever catalogues.


Do Smiffys offer licensed products?

Our portfolio of licensed products is among the best in the world. With over 85 fantastic brands such as Elvis, Top Gun and Marilyn Monroe as well as some great contemporary licenses including Where’s Wally, our licenses are always incredibly popular. Check out our news section to read about our latest license acquisitions.


How do I open a Trade account with Smiffys?

When you first arrive on the smiffystrade.com.au home page, only limited features are available as this can be browsed by consumers and non-Smiffys customers. Product availability, prices and other features and tabs will not appear until you have been approved as a Trade Customer.

1. On your first visit to the site you will need to click on Open a Smiffys Trade account.

2. Start by entering all your contact and company details along with a Password

3. Once you have Completed all your information then you can submit your application.

4. You will receive an email letting you know your application has been received. Once received our Sales office in the UK will check your application for approval.

5. When your application has been approved you will receive a welcome email and will be able to log in and start browsing the site and placing your first order.


How do I ‘log in’?

1. To log in, go to the top right-hand corner of the website and click on Sign In, then simply enter your email address along with your password.

2. Once you’re logged in you can access all the products with their pricing and in the Accounts section of the website will be your order history.

If you have any issues signing in, please call the Smiffys sales office on +1300 767 002. Mon-Fri 8.30 am to 4 pm aedst.


How do I order my goods online?

1. Once you have logged in to your Smiffys account (using your unique username and password), you can order products from this website in a number of ways:

A: Browse products via the Product Categories and Product Themes menus by selecting these from the Toolbar at the top of the screen. Add products to your basket as you go; the product price and availability is displayed on each product detail page.

B: Search directly for the product you require by entering the product name or number in the ‘Product search’ box on the top right of the screen; the product price and availability is displayed on each product detail page.

C: Use the ‘quick order’ feature which is accessed using the dropdown in the top right-hand corner of the website. You can use the search function to find, selected and add products to you list or you can use the simple CVS upload to add multiple lines at the same time. You will find an example file to download under the 'Upload Now' button. Once you have finish adding items simple click 'Add to Cart' and all product will be added to your basket. You can then checkout as normal.

2. Once you have added the products to your basket, click the ‘View Basket’ button to amend any product order lines before clicking ‘Continue Checkout’ to commence the checkout process, where you will then have the ability to confirm your Shipping preference, apply a Purchase Order Number (if required) before finally Placing your order.

3. If you do not have a credit account with Smiffys, you will be asked to pay for your order either with a credit card or Paypal. All credit card payments will be processed though our secure payments system Eway . Credit account customers can order online and pay on their normal monthly account terms.

4. Your will then be sent a confirmation email and, subject to our normal terms and conditions, your order will be despatched.


What’s the difference between UK Order and Pre Order?

These two orders are very similar. A UK order is a placed against items we have in stock in the UK warehouse and will look to ship out of the next container (dependent on space). A pre order is placed for a Seasonal event like Book Week, Halloween and Christmas. With these orders we will hold off shipping to a set date to make sure a many lines are in stock as possible.


How do I view my previous online orders?

When you are logged select the down arrow next to your name on the top right corner of the website. A drop down will appear and please select 'My Account', and this will take you to your Account Dashboard. Under My Orders you will be able to see a list of your previous orders, you can click on 'View Order' to see the order details including shipments, tracking details and download invoices.


How can I keep up to date with what’s happening with Smiffys?

It’s never been easier to keep up to date in the wonderful world of fancy dress with Smiffys. After you sign into our new website at the top of the page click on the down arrow next to your name where you can select My Account section. Once you are on the Accounts Dashboard you will see on the right hand side scrolling down the page, your Marketing Preferences.

There will be a choice of

Email Preference - I agree to be contacted via email for marketing purposes.

Telephone Preference - I agree to be contacted via telephone for marketing purposes.

Mobile Preference - I agree to be contacted via mobile for marketing purposes.

Post Preference - I agree to be contacted via post for marketing purposes.

You will be able to select one or more of these selections to keep you up to date with New Product launches and new Licensing news.


How do I download Smiffys product images?

If you would like to download Smiffys product images for use on your website, you can do this by logging into the Media Management Centre (mmc.smiffys.com). You will need to apply for access to this site by dropping us a message, we will then send your details to our UK team who will setup your account.

Once you have logged in, you will be able to download images in JPEG format directly to your computer by selecting the image you want to download, click ‘download’ and select the image size you require. You can then save the image to the location of your choice.

Click here to continue shopping at smiffystrade.com.au

Website Privacy Policy

This is the privacy policy for www.smiffys.com.au (Site). The Site is operated by Smiffy's Australia Pty Limited (ACN 137535696) trading as Smiffys.com.au (we, us and our).

 We are committed to protecting your privacy on-line. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.

 By using the Site, you consent to the collection and use of information in accordance with this privacy policy.

 We reserve the right to change this privacy policy from time to time by changing it on the Site.  This privacy policy was last updated on 7th December 2015.

 

Information we may collect from you

 We may collect and process the following information about you:

  • information (such as your name, email address, postal address and telephone number) that you provide by completing forms on the Site, including if you subscribe to any service, upload or submit any material via the Site, request any information or enter into any competition or promotion we may, from time to time sponsor;
  • details of any transactions made by you through the Site;
  • communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site or its content;
  • information from surveys that we may, from time to time, run on the Site for research purposes, if you choose to respond to them;
  • details of your visits to the Site, the resources you access and any data you download.

You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.

 

Uses made of your information

We will use the information you provide to:

  • enable us to process your orders and to provide you with the services and information offered through the Site and which you request;
  • verify and carry out financial transactions in relation to payments you make online;
  • audit the downloading of data from the Site;
  • improve the layout and/or content of the pages of the Site and customise them for users;
  • identify visitors to the Site;
  • carry out research on our users' demographics;
  • send you information we think you may find useful or which you have requested from us, including information about our products and services or those of carefully selected third parties, provided you have indicated that you do not object to being contacted for these purposes;
  • allow carefully selected third parties to send you information directly which you may find useful regarding their products and services, provided you have indicated that you do not object to being contacted for these purposes.

You can tell us not to contact you with information regarding our products and services or those of third parties or to share your details with third parties so that they can send you information regarding their products and services, either at the point such information is collected on the Site (by checking or un-checking (as directed) the relevant box) or by following the unsubscribe instructions on any communications sent to you. You can also exercise the right at any time by contacting us using the contact details at the end of this privacy policy.

 

Non-personal information

When you visit the Site, we may automatically collect non-personal information about you, such as the type of internet browser you use, the website from which you have come to the Site and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. You cannot be identified from this information and it is only used to assist us in providing an effective service on the Site and to collect broad demographic information for aggregate use.

The Site uses cookies to store certain information. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Although they do identify a user's computer, cookies do not personally identify users. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the internet.

We use cookies to:

  • recognise you when you return to the Site;
  • allow you to navigate the Site more quickly and easily;
  • store your preferences;
  • control how often users see similar online advertisements;
  • estimate our audience size and patterns;
  • improve and update the Site.

We do not use cookies to store your credit or debit card details.

Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that. However, you may not be able to take full advantage of the Site if you do so.

 

Information sharing

 

We may disclose aggregate statistics about visitors to the Site, customers and sales in order to describe our services to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

We may disclose your personal information to any of our affiliates, or to our agents or contractors who assist us in providing the services we offer through the Site, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks, from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions.

In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.

We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cyber crime or to protect the Site or the rights, property or personal safety of any person.

 

External links

The Site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

 

Payment processing

Payment details you provide will be encrypted using secure sockets layer (SSL) technology once you submit them. Payments made on the Site are made through our payment solutions provider, EWay.com. You will be providing credit or debit card information directly to EWay.com which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to EWay.com is not within our control and is subject to Eway.com's own privacy policy and terms and conditions.

 

Security

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.

Information that you submit via the Site is sent to and stored on secure servers located in Australia.

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk.

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

 

Your rights

You have a legal right under the Privacy Act 1988 to edit, update or delete any personal information about you held by us. On request, we will provide you with a copy of this information. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes.

 

Contacting us

Please submit any questions, concerns or comments you have about this privacy policy or any requests concerning your personal data by email to customerservice@smiffys.com.au or write to us at our registered business address (please note this is not our trading address).

 

Smiffys Australia PTY Ltd

C/O Allworths,

Level 9 St Martins Tower,

31 Market Street,

Sydney,

NSW 2000

Click here to continue shopping at Smiffys.com.au